These Terms and Conditions of Sale govern all offers, orders and contracts for the sale of goods by the entity identified on the relevant storefront or Order Acceptance. They apply to Consumers and Business Customers as defined below.

Binding language. Where these Terms are displayed in multiple languages, the binding language is identified at the top of the document. Translations are provided for convenience; in case of inconsistency, the binding language prevails.

Business Customer means a customer purchasing goods wholly or mainly for use in business and not as a Consumer.

Consumer means an individual acting wholly or mainly outside their trade, business or profession.

Imprint means the Company Information page linked in the website footer that identifies the contracting entity, registered address and contact details for legal notices.
Installations Policy means the operational terms governing the provision of installation, assembly, commissioning and related services, published on the website.

Order means the customer’s offer to purchase goods as submitted via the website, by phone, in-store, or otherwise in writing.

Order Acceptance means the written confirmation we issue accepting the Order, which forms the contract between you and us.

Promotion means a time-limited discount, offer or promotional campaign under which certain goods are made available at a reduced price or on preferential terms for a defined period (the “Promotion Period”).

Returns and Refunds Policy means the operational policy published on the website describing eligibility, processes and fees for returns and refunds.

Shipping and Delivery Policy means the operational policy published on the website describing delivery options, service levels, cut-off times and applicable charges.

Special Order means any product not ordinarily held in stock and instead procured, manufactured, cut, sized, color matched, engraved or otherwise customized specifically to fulfil an Order, as identified by Sanipex Group at the time of quotation or confirmation.

Sanipex Group means the group of companies operating under the ownership or control of Sanipex Holding Limited, comprising the entities listed in the ‘Who We Are’ section of the Sanipex Group Terms of Use, together with any other entities under the direct or indirect ownership or control of Sanipex Holding Limited, whether now existing or hereafter established.

Warranty Policy means the operational policy published on the website describing warranty terms, validation steps and exclusions.

Installations Policy means the operational terms that apply to any installation services or exceptional installation requirements.

These Terms apply to all sales of goods. Any terms issued by you are excluded. In case of conflict, the Order Acceptance and any relevant Annex prevail over these Terms and these Terms prevail over all other documents, except as expressly stated.

These Terms are versioned. The version and Effective Date are shown at the top of the page.

The version in force at the time of the Order Acceptance governs that Order. Material changes will be notified by website notice and, where required by law, by email or renewed consent.

For online or distance sales to Consumers, pre-contract information including key characteristics, total price inclusive of taxes and fees, delivery charges, payment and delivery terms, complaint handling and withdrawal rights where applicable is displayed prior to checkout and forms part of these Terms.

6.1 The website and marketing materials are invitations to treat. Your Order is an offer to buy goods.

6.2 A contract is formed only when we issue an Order Acceptance. Automated acknowledgements are not acceptance.

6.3 We may refuse any Order before Order Acceptance including where authorisation fails or stock is unavailable. Any sums paid will be refunded.

7.1 Prices and all fees, including those mentioned in these Policies, and charges may vary by region, currency and storefront. Where you purchase through, or for fulfilment in, a different region, all amounts payable (including delivery, duties and taxes) will be charged in the currency and at the rates applicable to that region. We will honour the price confirmed in the Order Acceptance.

7.2 We may correct obvious and manifest errors in price or description. If an error is corrected after payment you may cancel for a full refund or proceed at the corrected price.

7.3 Taxes and duties are shown at checkout and on the Order Acceptance as applicable in the relevant jurisdiction.

8.1 Accepted payment methods are displayed at checkout which may include cards, bank transfer and digital wallets such as Apple Pay.

8.2 Where third-party finance or buy now pay later is offered, that arrangement is governed by the provider’s terms which form a separate contract between you and the provider.

8.3 We may suspend delivery where authorisation is refused or where chargebacks are initiated. Time for payment is of the essence.

9.1 Standard delivery is to the Delivery Zone, as defined in the Shipping & Delivery Policy, unless an upgraded service is offered or purchased.

9.2 You must ensure safe access including permits, parking, elevators, hoists and adequate measurements for doorways and stairwells. If access is unsafe or impracticable we may abort and charge reasonable re-delivery, waiting-time or storage fees per the Shipping and Delivery Policy.

9.3 We may decline to carry goods beyond the Delivery Zone where in our reasonable opinion doing so risks damage or injury.

9.4 Delivery service levels and charges are described in the Shipping and Delivery Policy which is incorporated by reference.

9.5 Fair Usage of Delivery and Returns. Delivery, collection and return services are provided on a fair-usage basis. We may decline or apply reasonable charges for repeated failed delivery attempts, disproportionate waiting times, or non-standard requests outside the booked service level, as set out in the Shipping and Delivery Policy.

9.6 Storage and Allocation. If delivery or collection is not completed within the notified readiness window, we may charge reasonable storage at the rates set out in the Shipping and Delivery Policy and may de-allocate stock and re-schedule delivery subject to availability.

9.7 Abort/Return-to-Warehouse and Re-Delivery. If a delivery is rejected at the address or cannot be completed for reasons within your control, we may apply a re-delivery charge as described in the Shipping and Delivery Policy.

Where collection is selected, collection times and storage rules are described in the Shipping and Delivery Policy. Risk transfers on collection as provided below.

11.1 Title passes when we receive cleared funds in full. We retain title until payment is received in full for the relevant goods.

11.2 Risk passes on delivery or collection. For EU and UK Consumers purchasing at a distance, risk passes only upon physical receipt by you or by a carrier that you have arranged who is not our carrier, as required by applicable law.

12.1 You should inspect goods on delivery and notify us without undue delay of visible damage, shortages or incorrect items.

12.2 Any contractual notice periods operate without prejudice to non-waivable statutory rights concerning latent defects in the relevant jurisdiction.

13.1 Eligibility conditions, processes, collection arrangements and any fees are set out in the Returns and Refunds Policy which is incorporated by reference.

13.2 Refunds, where due, will be made to the original payment method unless agreed otherwise within fourteen (14) calendar days of our receipt and inspection of the returned goods or of our agreement to refund.

14.1 Unless expressly stated, installation is not included. Third-party installers act on your behalf and at your risk.

14.2 You must follow all installation and safety instructions. We may require proof of professional installation for certain goods where mandated by law or warranty terms.

14.3 In the event of a statutory safety notice or recall you agree to cooperate with reasonable corrective actions including repair, replacement or return.

14.4 Exceptional Installations and Third-Party Structures. Where Goods are integrated with third-party cabinetry, frames, walls or substrates not supplied by us, you warrant that such structures are adequate, plumb, level and of sufficient strength and durability for the intended load, moisture and temperature conditions. We may refuse or abort if proceeding would be unsafe or likely to cause damage. Reinforcements, specialist fixings or waterproofing are chargeable extras specified in the Installations Policy. Exceptional Installations may be subject to undertakings to be accepted by you at the time of sale. Where cladding, stone, tile, or any heavy material or finish is applied to door panels, drawer fronts, flaps, or any other moveable cabinet or furniture element, you and your contractor are solely responsible for confirming that the door frame, hinges, runners, supports, and ironmongery are structurally adequate to bear the additional weight of the applied finish. Sanipex accepts no responsibility for structural failure, sagging, misalignment, hinge failure, or any damage to cabinetry, furniture, or adjacent structures resulting from the additional weight or load of any cladding or applied finish on a moveable element.

14.5 Surface Finishes and Tolerances. Natural variation in colour, grain or patination for stone, wood, metal and ceramic finishes, and dimensional tolerances within manufacturer limits, are not defects.

15.1 Manufacturer warranties may accompany certain goods and apply as stated by the manufacturer.

15.2 Nothing in these Terms and by references the policies referred to herein, affects rights that cannot be excluded or limited under applicable consumer protection laws.

15.3 Extended Warranty Cooperation. Where an extended or promoted warranty is offered, eligibility may be conditional on verification of product serial numbers and a pre-inspection where reasonable. You must provide reasonable access for inspection and verification. Any visit or extraction charges, where applicable, are described in the Warranty Policy.

16.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

16.2 Subject to clause 16.1, our total liability arising out of or in connection with a contract shall not exceed the price paid for the goods giving rise to the claim.

16.3 We are not liable for indirect or consequential loss including loss of profit, revenue, business or goodwill, subject to mandatory consumer protections.

All intellectual property rights in the goods, including trademarks, trade names, patents, designs, copyright and brand materials, remain the property of Sanipex Group or its licensors. Nothing in these Terms transfers any intellectual property rights to you. You are granted a limited, non-exclusive, non-transferable license to use the goods for their normal intended purpose. Where resale is permitted, it applies to the physical goods only and does not include any right to use or exploit any associated intellectual property or brand materials. You must not remove, alter or obscure any trademark, label, serial number or intellectual property notice on any goods.

We process personal data in accordance with our Privacy Notice. Non-essential cookies and similar technologies are governed by our Cookie Policy and your preferences. Both documents are incorporated by reference and accessible via the website footer.

Goods are supplied for normal, intended use consistent with their specifications, ratings and user instructions. “Fair usage” means use within the product’s design parameters and environment and with basic maintenance appropriate to the category.

Non-fair usage includes, without limitation: operation outside stated ratings or tolerances; installation contrary to instructions or codes; use of incompatible consumables or aggressive cleaners; modification or use with non-approved parts; exposure to non-designed environments; commercial, public, high-traffic or non-domestic use of goods rated or specified for domestic or residential use, including installation in hotels, offices, retail premises, restaurants, health facilities, airports, public conveniences, and similar high-use environments, regardless of individual use patterns; neglect, misuse, impact or overloading; and failure to perform basic maintenance (e.g., descaling, filter changes, seal renewal).

Where non-fair usage, unsuitable site conditions or lack of required maintenance caused or contributed to an issue, warranty or goodwill remedies may be refused or limited, reasonable call-out/diagnosis charges may apply, and a chargeable repair or replacement may be offered. Nothing in this clause limits non-waivable statutory consumer rights.

Evidence and inspection. We may request reasonable evidence of fair usage (including photos, installation records or maintenance logs) and may conduct a site inspection before approving a remedy.

The following documents form part of these Terms and are incorporated by reference. Updates to these documents do not affect Orders already accepted unless required by law:

• Terms of Use
• Returns and Refunds Policy
• Shipping and Delivery Policy
• Warranty Policy (including validation, certificates, and exclusions)
• Installations Policy
• Privacy Notice
• Cookie Policy and Preferences

21.1 Unless stated otherwise, promotions and vouchers are non-transferable, have no cash value, cannot be combined and may be withdrawn in cases of misuse.

21.2 We may limit item quantities per Order or per customer to prevent unauthorised resale or channel conflicts.

21.3 Promotion Period Compliance. Where goods are purchased under a Promotion, the Order, Order Acceptance and delivery of the promotional item(s) must all occur within the applicable Promotion Period. If delivery of a promotional item is not completed within the Promotion Period for reasons within your control (including failure to provide safe access, failure to be available to receive delivery, or other circumstances described in clause 9.2, we may, at our discretion, (a) cancel the Order as it relates to the affected promotional item(s), with any sums paid for those item(s) refunded, or (b) treat the promotional item(s) as subject to storage under clause 9.6, with storage charges accruing from the day immediately following expiry of the Promotion Period at the rates set out in the Shipping and Delivery Policy. This clause does not affect any other item(s) on the same Order.

22.1 Prices are shown in the currency indicated at checkout. Applicable taxes including VAT are shown at checkout and on the Order Acceptance.

22.2 Where legally required, a tax invoice will be issued to the name and address provided with the Order.

23.1 Legal notices to us relating to these Terms of Sale, write to [email protected]. Notices to you will be sent to the billing email or address provided with the Order.

23.2 Electronic service by email is effective upon sending provided the email is not returned as undeliverable.

We are not liable for the delay or failure to perform to the extent caused by a Force Majeure Event, meaning any event beyond a party’s reasonable control including: acts of God; fire, flood, earthquake or natural disaster; epidemic or pandemic; war, armed conflict, invasion, terrorism, civil war, insurrection, riot or civil disturbance (whether declared or undeclared); acts of a foreign enemy; military operations or the threat thereof; blockades, embargoes, sanctions or government restrictions; damage to infrastructure, ports or logistics facilities arising from conflict or unrest; government action, decree or requisition; labor disputes or industrial action; energy, utilities or IT failure; supplier or manufacturing disruption; and disruption to international or regional shipping, freight or transport networks. The affected party shall notify the other as soon as reasonably practicable. Obligations are suspended for the duration of the event, and we will resume performance as soon as the event permits.

We may suspend or cancel delivery before risk passes if you breach these Terms or if fraud is suspected. Any sums paid for undelivered goods will be refunded.

We may assign or transfer our rights or subcontract our obligations. This does not affect your statutory rights. You may not assign without our prior written consent.

If any provision is invalid, unlawful or unenforceable, the remaining provisions remain in full force. Failure to enforce is not a waiver.

28.1 Unless a regional Annex applies, these Terms, any related undertaking, letter of indemnity or similar document issued in connection with an Order, and any dispute or claim including non-contractual disputes are governed by the laws of Dubai, United Arab Emirates and subject to the exclusive jurisdiction of the Dubai courts.

28.2 The law applicable to each contract is the law of the region in which the Sanipex Group storefront through which you made your purchase is located. Where you purchase through a UAE storefront, UAE law applies; through a KSA storefront, KSA law applies; through a UK or EU storefront, UK or EU law (as applicable) applies; and so on for other regions. The specific governing law, competent courts and any applicable consumer rights and remedies for each region are set out in the applicable Regional Annex, which takes precedence over clause 28.1 for Consumer contracts concluded through that regional storefront.

Contact details for Sanipex Group entities are available on the website Imprint and Contact page. For legal notices relating to these Terms of Sale, write to [email protected].